Be Kind How To

For current COVID information and updates please visit our Coronavirus community information page and the Victorian Government's Coronavirus website (link is external).

How to add your COVID-19 digital certificate to the Service Victoria app

To add your COVID-19 digital certificate to the Service Victoria app, you'll need to be fully vaccinated against COVID-19 and have the latest version of the Service Victoria app installed.

Download your COVID-19 proof from myGov by following these simple steps:

Step 1
Create a myGov account, if you don’t have one.

Step 2
Link Medicare to myGov, if it’s not already linked.

Step 3
Select the ‘Proof of COVID-19 vaccination’ quick link, then select ‘View history’.

Step 4
Select your name to download your COVID-19 digital certificate or immunisation history statement from your Medicare online account.

Step 5
Link your COVID-19 digital certificate to the Service Victoria app by selecting 'Share certificate’.

Step 6
Tap ‘share’ to Service Victoria, click ‘Accept and share’ and then ‘Add certificate’.

Step 7
To prove your vaccination status with a business or venue, scan their Service Victoria QR code. Your check-in confirmation will reveal an additional green tick to prove you are vaccinated.

Who can I call if I need help?

If you need further assistance call the 24/7 Coronavirus Hotline on 1800 675 398.

Video: how to get your digital certificate from myGov

Proof of vaccination if you don't have a smartphone 

For people without a smartphone, a printed version of the COVID-19 digital certificate or immunisation history statement can be used as evidence of vaccination. You can ask your vaccination provider (e.g., GP) to print your COVID-19 digital certificate or immunisation history statement or print it from your Medicare online account. You can call Services Australia on 1800 653 809 and ask them to send your Immunisation History Statement to you. It can take up to 14 days to arrive in the post.