Published on 09 December 2021
Mansfield Shire Council’s customer service hours will reduce slightly when the municipal office reopens in the new year.
Phone and walk-in customer service will be available for 8.30am to 4.30pm Monday to Friday under the new arrangement. This is a minor change from the current hours, which are 8.15am to 5.00pm Monday to Friday.
Chief Executive Officer Kaylene Conrick said Council was committed to positive customer experiences while managing Council’s resources in a sustainable way.
“The change will allow staff to complete administrative tasks, such as closing the financials for the day, while reducing costs to Council for staff overtime,” said Ms Conrick.
“Council’s current open hours are longer than most councils across Victoria. An audit of customer service enquiries showed very low demand for customer service at the beginning and end of the day.
“Community members are increasingly using our website and email to work with Council when and where it best suits them.”
During and outside of the new hours, community members should go to mansfield.vic.gov.au or email council@mansfield.vic.gov.au to find information, make a request or conduct business with Council.
Find information or log a request on our website or email council@mansfield.vic.gov.au