Have your say in the Community Satisfaction Survey 2025

Published on 24 January 2025

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Council encourages residents to take part in the 2025 Community Satisfaction Survey and give feedback on Council’s performance.

The survey will be undertaken from 28 January to mid-March. It is designed to be quick and will cover a broad range of topics related to Council services.

Mayor Cr Steve Rabie highlighted the importance of community involvement in the survey process.

"Your feedback helps us understand what matters most to you,” he said.

“Whether it’s about local planning, sustainability or public spaces, the community satisfaction survey is an important chance to tell us how you think we’re performing.

“Your feedback has a real impact. Last year our community told us they wanted Council to do better on roads and planning for growth, and we listened. We’ve made huge efforts in those areas this year,” said Cr Rabie.

“We’ve renewed 43km of roads and covered nearly 500km with our maintenance grading this financial year. We upgraded James Street in Bonnie Doon to a spray seal. We also continue to advocate for better maintenance of the state-managed roads in our Shire like Mansfield-Woods Point Road and Maroondah Highway.

“In planning we’ve recently adopted a new online portal system, increasing our capacity and efficiency in processing development applications so Mansfield Shire can meet future demand for housing.

“We’re also developing strategic plans for our outlying communities like Goughs Bay and the Delatite Valley to meet their growing needs, and we’ve proposed an amendment to the Mansfield Planning Scheme to protect the character of our township approaches,” Cr Rabie said.

In previous years Council has been scored highly on parks and public spaces – a sign that its approach is on the right track in that area.

Independent market research agency National Field Services will conduct the survey over the phone. Residents and ratepayers are selected to participate at random to capture feedback from various parts of the Shire's community. Individual details and responses kept confidential, and only the overall results are shared with Council.

“If you receive a call, we strongly encourage you participate and take the opportunity to share your views,” said Cr Rabie.

Residents can view past Community Satisfaction Survey results on Council's website at mansfield.vic.gov.au. Feedback can also be provided to Council at any time through the “Report or Request” function on Council’s website, via email at council@mansfield.vic.gov.au or by calling (03) 5775 8555.

ENDS

Some information that might be important for you to know, from National Field Services:

  1. They never ask for people by name (they don’t have names)
  2. They will always identify as National Field Services and introduce themselves by name (e.g. Kim from National Field Services)
  3. They will always say how long they expect the survey to take
  4. Calls will come from a number with the prefix: (03) 9977 …… This may change over time but they will not call from a mobile number.

 

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