National Accreditation for Mansfield’s Visitor Information Centre
Published on 01 November 2024
Quality service and sustainability at Mansfield’s Visitor Information Centre (VIC) have been recognised with renewed accreditations from Quality Tourism Australia.
The VIC is a vital resource for over 30,000 visitors and locals each year, offering insights into the best local tourism experiences, guiding visitors to stunning walks, tracks and trails and helping them discover the beautiful spots in our region.
Going through the rigorous accreditation process ensures Mansfield’s VIC is offering quality services at the highest level for information centres across Australia. It also ensures our area is represented on statewide tourism maps, signage and websites, and allows the VIC to display the yellow “i” sign – a well-known guarantee of expert and friendly advice.
Two accreditations were awarded: the Quality Tourism Accreditation and the Sustainable Tourism Accreditation.
The Quality Tourism Accreditation signifies that a tourism business has made a commitment to exceeding customer expectations through best practice in service, safety, insurance, advertising practices, risk management and business operations.
The Sustainable Tourism Accreditation incorporates sustainability across environmental, cultural, social and commercial business practices.
Mansfield Shire Council has operated the VIC since 2017. Since then, Council has committed to maintaining the high level of accreditation and the excellent service supporting tourism across our beautiful High Country.
Kirsten Alexander, Chief Executive Officer said the accreditation from Quality Tourism Australia reflects Council’s commitment to excellence in tourism and to our role as a hub for visitors to the region.
“The national standards we needed to meet for the accreditations are really high, and they reflect that our VIC is delivering excellent and reliable customer service, she said.
“The accreditation process involved a comprehensive assessment of our operations, staff training, customer service standards, and adherence to best practices in the tourism industry.
"We take pride in helping visitors create memorable experiences here. We also encourage the local community and businesses to take advantage of the resources available at the VIC to stay up to date on events and the growing tourism industry in Mansfield.”
The VIC is open from 10am to 4pm every day except Christmas Day. For tourism advice, information or a friendly chat, visit in person at 175 High Street, Mansfield, or phone (03) 5775 7000.