Published on 25 March 2022
A new Customer Service Charter has been adopted by Mansfield Shire Council which outlines a set of standards for responding to the community’s needs and expectations.
The charter considers how enquiries are responded to and makes a commitment to the community to respond to phone calls within 24 hours (or the next working day) and to respond to written correspondence within 10 working days.
The charter covers all types of interactions with people or organisations, including residents, ratepayers, business operators, staff, contractors, elected members and visitors to the Shire.
Mayor Cr James Tehan said the Customer Service Charter demonstrated Council’s commitment to a culture of service to its community.
“The update to the customer service charter considers the changing expectations of our growing community. It aims to provide a consistent and reliable service while being responsive and professional,” said Cr Tehan.
“We’re pleased that the Charter reflects our community-minded approach. If you have interactions with Council, we’d encourage you to give feedback to our team so we can continue to enhance our service.”
View the Customer Service Charter