Contact Us
Annual rates notices have been sent out. For an explanation of rates and how they are calculated, visit Rates & Charges Explained.
We are located at 33 Highett Street, Mansfield. Our customer service opening hours are Monday to Friday 8.30am - 4.30pm.
You can contact us via:
After-hours emergency contact
For all out of hours emergencies telephone (03) 5775 8555.
The after hours telephone recording allows callers to contact on-call staff by selecting from a range of options:
- Local Laws Officers
- Field Services Staff
- Community Service Officers
National Relay Service
If you are deaf or have a hearing or speech impairment, you can call through the National Relay Service:
- TTY users can phone 133 677 then ask for (03) 5775 8555.
- Speak and Listen (speech-to-speech) users can phone 1300 555 727 then ask for (03) 5775 8555.
- Internet relay users can connect here then ask for (03) 5775 8555.
Social media
Keep up to date with what's happening at Council through our various Facebook pages:
Customer Service Charter
Our Customer Service Charter outlines a set of standards for responding to the community’s needs and expectations.
The charter covers all types of interactions with people or organisations, including residents, ratepayers, business operators, staff, contractors, elected members and visitors to the Shire.
Customer Service Charter(PDF, 2MB)
Other customer services
Vic Roads Services
In its commitment to providing exceptional service to customers, Council provides a limited VicRoads service to benefit our residents. These services include:
- Number plate return and receipt
- Clearing of defect notice - only with Roadworthy Certificate
- Licence renewals (car, motorcycle and marine)
- Firearms/security licence (first issue & renewal)
- Issue learner permit receipt (car)
- Work diaries for heavy vehicles
- Learner permit test
- Proof of age card photo point
- Registration refund form submission