Contact Us

Several of our locations will be closed over the Christmas/New Year period. Full details are available here.

We are located at 33 Highett Street, Mansfield. Our customer service opening hours are Monday to Friday 8.30am - 4.30pm.

You can contact us via:

After-hours emergency contact

For all out of hours emergencies telephone (03) 5775 8555.

The after hours telephone recording allows callers to contact on-call staff by selecting from a range of options:

  • Local Laws Officers
  • Field Services Staff
  • Community Service Officers

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2: Provide the NRS with our phone number 03 5775 8555.

For more information visit: About the National Relay Service.

Social media

Keep up to date with what's happening at Council through our various Facebook pages:

Customer Service Charter

Our Customer Service Charter outlines a set of standards for responding to the community’s needs and expectations.

The charter covers all types of interactions with people or organisations, including residents, ratepayers, business operators, staff, contractors, elected members and visitors to the Shire.

Customer Service Charter(PDF, 2MB)

Other customer services

Firewood Collection

Apply for a permit to collect firewood

Media Kit Enquiries

To gain access to high quality images and media relating to Mansfield Shire, please email our Tourism and Events Coordinator. Once approved, you will receive account and log-in instructions via email.

Media, Productions and Campaigns

Vic Roads Services

In its commitment to providing exceptional service to customers, Council provides a limited VicRoads service to benefit our residents. These services include:

  • Number plate return and receipt
  • Clearing of defect notice - only with Roadworthy Certificate
  • Licence renewals (car, motorcycle and marine)
  • Firearms/security licence (first issue & renewal)
  • Issue learner permit receipt (car)
  • Work diaries for heavy vehicles
  • Learner permit test
  • Proof of age card photo point
  • Registration refund form submission

Christmas & New Year closures

Several of our locations will be closed over the Christmas & New Year period.

Municipal offices

  • Closed from 2pm, 24 December 2024 to 8.30am, 2 January 2025.

Library

  • Closed from 1pm, 24 December 2024 to 9.30am, 2 January 2025.

Mansfield Visitor Information Centre

  • Open from 10am to 4pm daily.
  • Closed Christmas Day.

Resource Recovery Centre

  • Open from 9am daily, 20 December 2024 to 2 January 2025.
  • Closed Christmas Day, Boxing Day and New Year's Day.

For changes to kerbside waste collection, visit our Domestic Waste Collection page.

Community Service activities will continue unless notified otherwise.

Routine maintenance and emergency services will still be provided. For urgent Council requests in an emergency, phone (03) 5775 8555.

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